Recent delivery — KioServAI software (100% made here)

A new way to support customers and employees

KioServAI is an information kiosk built for retail — designed for the sales floor, tied to a store's real inventory, and tested in a concrete business setting.

• During rush periods — see how the kiosk supports shoppers and staff when traffic outpaces available help.
• On the floor — text, voice, or barcode: three concrete paths, for customers and associates alike.
• Catalogues to enrich — see how AI can fill in product records from information you already have.

The sections below cover how it works, smarter search, catalogue enrichment, links to your systems, and what a pilot project could look like.

An intelligent assistant connected to your data

The assistant draws on your product catalogue (items, attributes, pricing, stock, in-store location when you provide it). Here are three typical floor scenarios:

• The customer is looking for a product — They describe what they need at the kiosk (by typing or voice). The assistant suggests relevant items from your inventory and can show, based on your data, whether an item is in the catalogue, in stock, and how to find it in the store.
• The customer already has a product in hand — They scan the barcode at the kiosk to open the product sheet, then ask focused questions (how to use it, compare options, complementary items). They get answers without waiting for a free associate.
• Staff on the sales floor — With a phone or tablet, they use the same tool to locate an item or answer a specific question when they do not know the answer offhand. The shopper is served faster, from information aligned with the store.

Customers and staff share the same source of truth: fewer back-and-forth trips, less reliance on a few product experts, and more meaningful human conversations when personal advice is truly needed.

Smarter product and information discovery

For store leadership — whether you operate one or several points of sale — the stake is clear: kiosk information must stay current, consistent, and sales-oriented — not a generic chatbot disconnected from the floor.

The tool supports natural-language search, comparison, stock and in-store location visibility, and highlighting related products (accessories, add-ons). Shoppers can refine their request ('smaller', 'another colour', 'lower price') without starting over.

For store managers, buyers, and leadership, KioServAI can also surface usage statistics: the most frequent kiosk questions, the most viewed products or categories, and recurring phrasing from shoppers. These trends help you understand real-floor preferences and needs, adjust assortment, signage, or the product repository — and, over time, refine the assistant's relevance, within your rules and what you choose to retain or anonymize.

In practice: better-informed purchase decisions and a team that saves its expertise for situations that truly need a person.

Enrich the catalogue: fill product information with AI

A useful floor kiosk depends on a catalogue you can actually work with. In many retail businesses, product records are incomplete: missing attributes, thin descriptions, little detail in French and English, and photos that are not fully leveraged.

KioServAI includes enrichment assistance to help create and populate product properties from information you already have — including supplier data when you import it (spec sheets, text, images). AI fills the gaps instead of starting from scratch. Store managers and administrators can, over time, choose which product properties are supported — and adjust them as needs change, without waiting for a full system overhaul.

• Start from baseline data (name, category, price, stock, supplier text, and more) and suggest values for empty fields, personalized for your store.
• Automatic translation into French or English for text content when a language was not yet filled in — helpful for bilingual staff and customers.
• Product photo analysis to suggest certain visual attributes (for example colour, shape, general appearance) when the image supports it.
• Batch processing on large catalogues: multiple sessions to update missing properties can run in parallel on different products to speed up catalogue upgrades.

For leadership, the outcome is a richer, more consistent product repository, less repetitive manual entry, and more relevant kiosk answers because they draw on truly complete records — while you keep control over what is imported, reviewed, and published.

A modern, evolvable platform — privacy-conscious

KioServAI fits into your existing IT landscape: the goal is not to replace your business systems, but to connect with them so the kiosk and assistant rely on trustworthy data.

Depending on your setup, it is possible to exchange or interact with systems you already use — for example an ERP, an e-commerce website, a database, import files (often a practical first step), or APIs when that makes sense. Scope (items, stock, pricing, in-store locations, and more) is defined with you: each environment is assessed so we can propose a realistic way to link systems.

On the privacy side, your catalogue and operational data are kept in a secure environment, with safeguards suited to the sensitivity of the information and consistent with your privacy obligations (Quebec Law 25).

• web, mobile, and in-store kiosk experiences
• artificial intelligence for the catalogue and conversations
• links to ERP, transactional or brochure websites, databases, and import flows where feasible
• open architecture to evolve rules, locations, and integrations over time

The platform is designed to grow with your organization: start from what you already have, then enrich step by step.

Innovation that stays grounded

KioServAI also reflects how we like to work:

• start from a real need
• build a proof of concept quickly
• test in the field
• improve iteratively
• stay close to users

We believe innovation should be useful, approachable, and aligned with business goals.

Want to learn more?

This solution has been built and tested in a realistic setting. The examples and visuals on this page come from a garden-centre and horticulture context, but KioServAI can easily adapt to other retail businesses and other product categories. It is not an off-the-shelf commercial product — KioServAI is an advanced proof of concept, ready for conversation and a pilot project when the context is right.

If this kind of solution resonates with you — a floor kiosk, a richer catalogue, and better support for staff and shoppers — reach out. We will take time to understand your context before suggesting anything, with no obligation on your part.

CentauriZon also works on other automation and integration initiatives. If your needs go beyond the kiosk — processes, data, systems, or compliance — we can explore together what might make sense for you.